Anderson Heating & Cooling Emergency Call Guidelines

No Heat Emitting from Unit

If your home’s furnace or heat pump is not producing the heat required to keep your living spaces warm when it is cold outside, and you only have one unit in the house, this is an emergency. Without heat, temperatures in your home can quickly dip when it is freezing. Prompt HVAC service assistance allows such situations to be resolved promptly. Inside temperature of 60 degrees or lower is considered an emergency.


Your Cooling Mode Is Blowing Warm Air

A lack of cold air coming from your air conditioner when you only have one unit in the house is also an HVAC emergency, especially on a hot, humid summer day. In fact, an air conditioner not working on a hot, humid day can be especially problematic if your household includes children, older adults, and pets. An inside temperature of 80 degrees or higher is considered an emergency.


Safety-Related Concerns

Some HVAC issues can present serious safety risks if not addressed as quickly as possible. If, for instance, you see sparks or smoke coming from your furnace, air conditioner, or heat pump, this is an emergency warranting immediate attention. You should also contact us immediately if any of the following safety-related concerns are involved:

  • Leaking refrigerant
  • Loud or unusual sounds such as a screeching noise during operation
  • A strong smell of gas or burning smell (please note, it is normal to smell slight burning when first turning on the heat for the season)
  • Water heater leaking
  • Active water leak associated with HVAC equipment.

If you notice any of the listed issues, turn off your system immediately and call an HVAC technician.